Lettings Administrator
Job Title: Lettings Administrator
Location: Colchester, Essex
Position: Full-Time or Part-Time
Position: Full-Time or Part-Time
Company Overview:
Oakheart Property is a leading estate agency with a modern approach to property sales, combined with traditional values. Originally based in Colchester, Essex, we have expanded rapidly and now operate branches in Chelmsford, Mersea, Sudbury, and Bury St Edmunds. We are renowned for our exceptional customer experience and commitment to transforming lives and communities through our work.
Oakheart Property is a leading estate agency with a modern approach to property sales, combined with traditional values. Originally based in Colchester, Essex, we have expanded rapidly and now operate branches in Chelmsford, Mersea, Sudbury, and Bury St Edmunds. We are renowned for our exceptional customer experience and commitment to transforming lives and communities through our work.
Role Overview:
We are on the search for a Lettings Administrator with a strong work ethic to join our flagship office in Colchester. The ideal candidate will have a genuine passion for responsibility and organisation, demonstrating a proactive approach to managing tasks and ensuring smooth operations. The role is responsible for conducting client account transactions and ensuring tenancies are compliant with current legislation.
Financial/ Client Account Management:
- Overseeing rent collection and ensuring timely payments from tenants.
- Managing operating expenses related to properties, including maintenance and repairs.
- Maintaining accurate records of all transactions related to landlord and tenant accounts.
- Sending monthly statements to landlords, detailing income and expenses.
Reconciliation:
- Regularly reconciling client accounts to ensure accuracy in financial reporting.
- Investigating and resolving discrepancies in financial records.
Documentation/ Compliance:
- Prepare and manage tenancy agreements, ensuring all legal requirements are met.
- Conduct background checks and reference checks for potential tenants.
- Maintain accurate records of tenant details, contracts, and correspondence.
- Ensure compliance with housing laws and regulations, including safety standards and records.
- Keep up-to-date with changes in the lettings industry and relevant legislation.
Customer Service:
- Address tenant and landlord queries, providing excellent customer service.
- Help resolve disputes or issues that may arise between tenants and landlord.
Required Skills:
- Organisational Skills: Ability to manage multiple tasks and properties efficiently.
- Communication Skills: Strong verbal and written communication for effective interaction with clients and team members.
- Attention to Detail: Ensuring accuracy in documentation and compliance.
- IT Proficiency: Familiarity with property management software and standard office applications.
- Problem-Solving Skills: Ability to handle conflicts or issues that may arise.
Qualifications:
- A background in accounting, finance, or property management is essential.
Working Hours:
- Monday - Friday 8:30-5:30pm
Why Join Us:
At Oakheart Property, we are committed to transforming lives and communities through our work. We offer a supportive and dynamic work environment where every team member contributes to our success and growth. Join us in our mission to exceed client expectations and foster strong community ties.
If you have a passion for property and delivering exceptional customer service, we would love to hear from you. Send your CV to careers@oakheartproperty.co.uk
At Oakheart Property, we are committed to transforming lives and communities through our work. We offer a supportive and dynamic work environment where every team member contributes to our success and growth. Join us in our mission to exceed client expectations and foster strong community ties.
If you have a passion for property and delivering exceptional customer service, we would love to hear from you. Send your CV to careers@oakheartproperty.co.uk